What are the responsibilities and job description for the Technical Support Specialist position at ApTask?
Pay Rate: $25.00/hr on w2
Shift Requirements: Afternoon coverage as late as 6 - 8pm local time shift end.
- Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
- Perform incident assessment, triage, research, training/education, resolution, and recovery.
- Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. Install, modify, clean, or repair hardware and software as required.
- Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Qualifications:
- High school diploma or GED required.
- Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
- Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
- Excellent customer service and communication skills (written and verbal).
- Strong problem-solving and critical-thinking abilities.
- Self-motivated with the ability to work independently and prioritize tasks under pressure.
- Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
- Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Salary : $22 - $25