Tier 2 Help Desk Support / Onsite / Tempe

This is a Tier 2 Help Desk position that supports a growing technology environment here in Tempe. You’ll be handling escalated technical issues, troubleshooting across Windows, networking, SaaS platforms, and working closely with Tier 1 and engineering teams. This is a great opportunity for someone who wants more ownership and visibility into infrastructure and systems work.

You get to be the escalation point for more complex issues while still leaning from senior engineers. The environment is fast paced but collaborative, and you will be exposed to Active Directory, Azure tools, imaging, networking, and security workflows. They’re investing heavy in process improvement and automation, so you’ll have a real voice in shaping how the support function grows.

Required Skills & Experience

• 2-4 years of help desk or desktop support experience
• Strong troubleshooting across Windows 10/11 and O365
• Hands-on experience with Active Directory and Azure AD
• Basic networking knowledge (DNS, DHCP, VPN, WiFi)
• Familiarity with ticketing systems and escalation workflows
• Excellent communication and customer service skills
  
  

Desired Skills & Experience

• Experience with Intune, JAMF, or another MDM
• Exposure to PowerShell scripting
• Experience supporting hybrid/remote environments
• Any IT certs such as A , Network , or Microsoft certifications
  
  

What You Will Be Doing

Tech Breakdown

• 40% Windows OS, O365, Teams, and endpoint troubleshooting
• 25% Active Directory, Azure AD, MFA, identity tasks
• 20% Networking basics (DNS, DHCP, VPN, WiFi, connectivity)
• 10% Imaging, builds, deployments, Intune or other MDM
• 5% Ticketing tools (ServiceNow, Jira, Zendesk, or similar)
  
  

Daily Responsibilities

• 100% Hands On
  
  

The Offer

• Bonus OR Commission eligible
  
  

You Will Receive The Following Benefits

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Isabella Sweet