Help Desk Technician / Onsite / Tempe

This is a hands-on Help Desk Support role with a growing IT team that supports a mix of Windows, M365, networking, and end user hardware. You’ll handle day-to-day troubleshooting, ticket resolution, and user support across desktops, laptops, accounts, and core applications. Perfect for someone who enjoys fast paced environments and being the go-to problems solver for employees.

You’ll be joining a team where your impact is noticed, and you won’t just reset passwords all day. You get exposure to core infrastructure, chances to shadow senior engineers, and plenty of room to grow your technical skills. If you want to build your career into Systems Admin, Network Admin, or Cloud, this is the type of role that gives you a foundation in everything.

Required Skills & Experience

• 1-3 years of help desk or technical support experience
• Strong troubleshooting skills and customer service mindset
• Experience with Windows 10/11, M365, and Active Directory
• Understanding of basic networking concepts
• Comfortable working onsite and interacting with employees daily
• Ability to multitask and document work clearly
  
  

Desired Skills & Experience

• Experience with Intune or other MDM platforms
• Basic scripting knowledge (Powershell)
• A or similar certification
  
  

What You Will Be Doing

Tech Breakdown

• 40% handling tickets related to Windows, M365, networking, printers, and general end-user issues
• 25% account administration in AD, Azure AD, MFA, and permission changes
• 20% imaging, deploying, and maintaining laptops, desktops, and mobile devices
• 10% documenting procedures and updating the internal knowledge base
• 5% supporting IT projects and escalations as assigned
  
  

Daily Responsibilities

• 100% Hands On
  
  

The Offer

• Bonus OR Commission eligible
  
  

You Will Receive The Following Benefits

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Isabella Sweet