What are the responsibilities and job description for the Help Desk Technician Tier 2 / Onsite / Tempe position at Motion Recruitment?
Help Desk Technician Tier 2 / Onsite / Tempe
Phoenix, Arizona
Onsite
Full Time
$60k - $75k
We are looking for a Level 2 Help Desk Technician to join a growing onsite team in Tempe, AZ. This is a full time role supporting a mixed Windows and M365 environment where you’ll own escalations, manage user access, troubleshoot technical issues, and ensure daily operations run smoothy. You’ll work across desktop, identity, and networking tasks while collaborating closely with senior technical staff.
This position is perfect for a technician who’s ready to move beyond basic ticket triage and take on more autonomy. You’ll have direct ownership of escalated issues, opportunities to mentor junior staff, and exposure to Intune, Azure AD, networking, and light automation, giving you a pathway toward Systems Administration. The environment values efficiency, communication, and problem solving, creatin strong long term growth potential.
Required Skills & Experience
3-5+ years of IT support experience
Strong Windows, M365, Azure AD, and Intune skills
Foundational networking concepts
Strong communication and customer service mindset
Desired Skills & Experience
Experience mentoring Tier 1/help desk analysts
Experience with ticketing workflow improvement or SOP documentation
Exposure to scripting (powershell preferred)
Experience supporting executives / white glove support
What You Will Be Doing
Tech Breakdown
40% Windows 10/11 support
25% M365 / Azure AD user management
15% Intune endpoint configuration & device compliance
10% Networking fundamentals
5% Ticketing systems, documentation, SOP updates
5% White glove and leadership support
Daily Responsibilities
100% Hands On
The Offer
Bonus OR Commission eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Specialization:
Customer Support / Call Center / Client
Salary : $60,000 - $75,000