What are the responsibilities and job description for the Tier 1 Help Desk / Onsite / Grand Prairie TX position at Motion Recruitment?
This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.
The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It’s a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you’re looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it.
Required Skills & Experience
Tech Breakdown
The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It’s a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you’re looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it.
Required Skills & Experience
- High School Diploma or equivalent preferred
- Customer service experience in a call center or high-volume environment
- Help desk or technical support experience
- Experience troubleshooting Office 365 applications
- Ability to install and troubleshoot software and hardware
- Experience supporting Windows and Mac operating systems
- Working knowledge of Microsoft Office products
- Microsoft O365 or Azure certifications
- Strong written and verbal communication skills
- Experience with mobile application support
- Ability to work effectively in a team environment
Tech Breakdown
- 35% Windows & Mac OS Support
- 25% Office 365 & Microsoft Applications
- 20% Hardware & Software Troubleshooting
- 10% Active Directory
- 10% Mobile & Browser Support
- 70% Hands On
- 0% Management Duties
- 30% Team Collaboration