What are the responsibilities and job description for the Information Technology Support Technician position at Motion Recruitment?
We are currently working with our client as they are seeking a skilled and experienced IT Support Technician to join their Technical Operations Team. The ideal candidate will bring 8–10 years of progressive IT support experience, demonstrating the ability to independently troubleshoot and resolve advanced end-user and infrastructure issues. This position requires hands-on expertise with both Windows and Linux operating systems.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve complex technical issues across endpoints and infrastructure
- Perform comprehensive endpoint setup, configuration, and hardware/software delivery
- Lead advanced issue escalation, collaborating with engineering and cross-functional teams as needed
- Manage and support software deployments, updates, and configuration changes across multiple platforms
- Utilize scripting (PowerShell, Bash, or similar) to automate routine processes and optimize workflows
- Provide cross-functional support for infrastructure components, networking, and security solutions
- Create and maintain technical documentation on troubleshooting, configurations, and resolutions
- Mentor junior team members and contribute to knowledge sharing throughout the support organization
Required Qualifications:
- 8–10 years of progressive IT support experience, preferably in enterprise environments
- Demonstrated expertise in Windows and Linux administration and troubleshooting
- Strong understanding of endpoint management, software deployment, and infrastructure support
- Experience writing and maintaining scripts (PowerShell, Bash, etc.)
- Superior analytical and problem-solving skills
- Excellent interpersonal, communication, and customer service skills
- Ability to work independently and manage multiple priorities with minimal direction
Preferred Qualifications:
- Experience supporting hybrid or cloud environments (e.g., Office 365, Azure, AWS, etc.)
- Familiarity with ticketing and incident management systems (e.g., ServiceNow, JIRA)
- Relevant certifications (e.g., Microsoft, CompTIA, Linux Foundation)