What are the responsibilities and job description for the Information Technology Support Technician position at Motion Recruitment?
Our client, a leading healthcare provider, is seeking an Associate IT Support Technician. This is an onsite role in Honolulu, HI.
contract duration: 21 months ( extensions)
Skills/Experience: Minimum Qualifications
3 years of experience with IT Support
Daily Responsibilities:
The Associate IT Support Technician will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks.
The Associate IT Support Technician will provide Level 1 support and troubleshooting to resolve Network and Telephony issues.
The Associate IT Support Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony.
This includes installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision.
The IT Associate Support Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
The Associate IT Support Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution.