What are the responsibilities and job description for the Guest Services Representative position at Motel 6 / Studio 6?
Job Overview
We are seeking a dedicated and personable Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle guest inquiries and concerns efficiently.
Responsibilities
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Assist with room assignments and manage reservations effectively.
- Collaborate with other hotel departments to enhance the guest experience.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in guest relations or customer service is preferred.
- Familiarity with hospitality management or hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Multilingual abilities are advantageous for interacting with diverse guests.
- A background in front desk operations or night audit processes is beneficial but not mandatory.
Join us in creating unforgettable experiences for our guests while working in a dynamic and rewarding environment!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $10