What are the responsibilities and job description for the Senior Cisco Voice Engineer position at Morris Technology Solutions?
Cisco Voice Engineer (CUCM) – Healthcare Infrastructure Support
- Location: Hybrid (Hospital Environment)
- Type: 6-Month Contract with Possibility of Extension
About the Role:
Morris Technology Solutions (MTS) is seeking a highly skilled Cisco Voice Engineer with CUCM design and implementation expertise to support a healthcare infrastructure project. This is a high-impact, hybrid role focused on the design, maintenance, and architecture of Cisco-based voice systems, including Call Manager (CUCM) and associated telephony infrastructure.
Why MTS?
Founded and headquartered in San Antonio with local ownership, you will have the opportunity to learn from the brightest in the industry in an in-person office setting.
- Join a fast-growing consultancy in a position with growth and promotional opportunities.
- Develop life-long relationships with leaders and mentors across a spectrum of functions.
- MTS is a values-based and people-centric firm as evidenced by our reviews on Google and Glassdoor!
Responsibilities:
- Lead the design, architecture, implementation, and ongoing support of Cisco Voice (CUCM) systems.
- Collaborate with network teams to ensure QoS and system interoperability within hospital systems.
- Conduct site surveys, assessments, and system upgrades where necessary.
- Document configurations and procedures to support long-term maintenance.
- Troubleshoot call routing, device registration, and dial plan issues.
- Support cutovers, escalations, and post-deployment testing.
- Coordinate closely with hospital IT teams and vendors to ensure compliance and uptime.
Requirements:
- 5 years of hands-on experience supporting Cisco voice environments.
- Proven experience in CUCM (Cisco Unified Communications Manager) design and deployment (Required).
- Strong understanding of dial plans, SIP trunking, gateways, QoS, and H.323/SIP protocols.
- Previous experience working in a hospital or healthcare IT environment is strongly preferred.
- Relevant Cisco certification required (e.g. CCNP Collaboration or equivalent).
- Excellent communication and troubleshooting skills.
- Ability to travel on-site (roughly 30%) as needed.
Additional Notes
- Candidates must be comfortable working in a healthcare setting.
- Compliance with general hospital onboarding policies (e.g., immunizations, screenings) is required.