Tier 2 Desktop Support (SCCM / Active Directory)

Job Title: Tier 2 Desktop Support Engineer (Operational Support)

Duration: 1 month 27 days

Location: Harrisburg, PA (Hybrid)

Work Schedule: Full-time – 37.5 hours/week

Work Model:

Hybrid role. The work-from-home schedule will be determined by the hiring manager. Candidate must report onsite on the first and last days of the engagement for equipment handling.

Job Summary:

This position provides Tier 2 technical support to regional and central office users across multiple locations. The role involves remote troubleshooting, system configuration, deployment support, and end-user assistance for hardware and software issues.

Key Responsibilities:

• Provide Tier 2 technical support for desktops, laptops, printers, scanners, and software applications
• Troubleshoot, diagnose, and resolve technical issues using remote tools
• Perform system imaging, configuration, installation, and upgrades
• Support desktop migrations, moves, and hardware deployments
• Assist with printer troubleshooting and repair coordination
• Utilize tools such as SCCM Remote Tools, PRTG, Remote Desktop, Active Directory, and PowerShell
• Manage user accounts, groups, mailboxes, and distribution lists
• Administer server folder permissions and shared drives
• Ensure compliance with organizational security policies and standards
• Support implementation of IT security initiatives and policies
• Document incidents, resolutions, and processes within the ticketing system (e.g., ServiceNow)
• Prioritize tasks and manage workload independently while maintaining high customer service standards

Required Skills & Experience:

• Experience with SCCM deployment processes and configurations
• Experience managing server folder permissions and shared resources
• Strong troubleshooting skills for hardware and software issues
• Familiarity with Active Directory, remote support tools, and PowerShell

Preferred Qualifications:

• 2 years of experience supporting enterprise or government environments