Chassis Shop Service Support Specialist

Overview

Join our dynamic team as a Service Support Specialist and become a vital part of a small, family-owned and operated company specializing in custom roll cages and chassis work. This energetic role offers an exciting opportunity to apply your expertise, support service operations, and contribute to the seamless functioning of our growing business. Whether you're assisting with creating a great customer experience, writing estimates, shipping, or assisting our office staff, your skills will drive efficiency and safety across our operations. We are committed to fostering a collaborative environment where your talents can thrive and grow. We are an industry leader in precision components and are committed to providing safe, high-quality products to our customers.

Position Summary

The Service Support Specialist is responsible for customer service, office coordination, order processing, and overall business support. The ideal candidate is organized, detail-oriented, able to work independently, and demonstrates strong critical-thinking skills.

This is a full-time, permanent on-site position. Remote or hybrid work is not available.

Schedule

• Monday–Friday
• 7:00 AM to 3:30 PM
• Full-time
• No evenings or weekends

Key ResponsibilitiesCustomer Service

• Answer and route incoming calls professionally
• Assist customers with inquiries, orders, and general support
• Enter new client leads into CRM system
• Support administrative staff with customer intake paperwork and estimates
• Maintain a friendly, positive, and professional attitude in all interactions

Order Processing & Shipping

• Assist shipping staff with order fulfillment and packaging
• Process customer orders accurately and efficiently
• Coordinate with production to ensure timely shipment
• Package small orders as needed

Inventory & Product Support

• Perform scheduled inventory counts with the Inventory Manager
• Receive and restock incoming packages
• Assist with assembling and packaging products
• Take product photos for website updates
• Update website stock as needed

Data Entry

• Enter monthly expenses and vendor invoices into accounting software

Administrative Support

• Support general office operations and ongoing projects
• Create documents, forms, and checklists
• Update company manuals as needed
• Assist with new employee onboarding and interview scheduling
• Update project boards and perform general office tasks (laminating, filing, etc.)

Office Cleaning

• Help maintain a clean, organized, and professional work environment

Qualifications

• Previous administrative or similar experience
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask and prioritize in a fast-paced setting
• Shipping/receiving experience a plus, but not required
• QuickBooks experience a plus, but not required
• Proficiency with Microsoft Office Suite
• Experience in the racing or automotive industry strongly preferred

Benefits

• Competitive pay based on experience
• Health, vision, and dental insurance after 90 days (full-time employees)
• Company-paid life insurance and short-term disability
• Paid major holidays
• Paid time off (PTO)
• Employee discount
• Collaborative, hands-on work environment within the automotive industry
• Tobacco- and e-cigarette-free facility

Pay: $ $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• English (Required)

Ability to Commute:

• Moscow Mills, MO Required)

Work Location: In person

Salary : $21