FRONT DESK AGENT PM Shift

Job Description

Title: Front Desk Agent MUST be able to work-Holidays, Weekends and PM Shift.

Division: Hotel - Rooms

Department: Front Desk

Reports to: Front Desk Supervisor/Manager

Job summary

Greet and register guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or though the exercise of sound, reasonable judgment and initiative in the performance of job responsibilities.

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.

Summary of essential job functions

1. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice
2. Listen to and understand requests, and respond with appropriate action
3. Provide action and provide accurate information such as outlet hours and local attraction locations
4. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests, length of stay, and the room rate
5. Make appropriate selection of rooms based on guest needs
6. Code electronic keys
7. Verify and run credit and debit cards
8. Promptly answer the telephone using clear and positive English

Close guest accounts at time of check out and ascertain satisfaction

Educational/Experience Requirements

1. Prior hospitality experience preferred
2. High school graduate

Abilities Required

1. Skill in use of a calculator
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
3. Ability to stand and move throughout front office and continuously perform essential job functions
4. Ability to read, listen to and effectively communicate in English
5. Ability to access and effectively input information using a moderately complex computer system
6. Hearing and visual; ability to observe and detect signs of emergency situations

Disclaimer

The above statements are intended to describe the general nature and level of work being preformed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Salary : $15