What are the responsibilities and job description for the Property Management Systems Support Specialist - YARDI position at Monarch Investment and Management Group?
Description
Yardi Systems Support Specialist I
Location: Grand Rapids, MI | Full-Time | On-Site | Non-Exempt
Join Monarch — Where Innovation Meets Opportunity!
Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Grand Rapids. If you love solving problems, streamlining systems, and making an impact across a growing organization, we want to hear from you!
What You’ll Do
As a Yardi Systems Support Specialist I, you’ll be the go-to for 1st level Yardi - providing support, troubleshooting, and guidance to ensure our teams can use the platform effectively and efficiently.
You’ll:
- Respond to support tickets and assist users with Yardi system questions and corrections
- Identify issues related to user training, processes, or configuration needs
- Help set up new users, permissions, and vendors in the Yardi system
- Monitor and resolve Yardi system performance issues
- Support multiple system integrations and vendor interfaces
- Recommend training opportunities to enhance user knowledge
- Collaborate with team members to streamline workflows and improve user experience
What You Should Bring
- 1–3 years of experience with Yardi, Rent Café, or Yardi CRM
- 1–3 years of relevant technical support experience in a remote or multi-site environment
- Strong problem-solving, customer service, and communication skills
- Ability to manage multiple priorities and deadlines
- Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
- Passion for helping others and improving processes
Bonus Points For but not required:
- Familiarity with SQL Server (SSIS, SSRS, SSAS)
- General ledger or accounting experience
- Prior IT help desk experience
Why You’ll Love It Here
At Monarch, we believe people make the difference. You’ll join a supportive, collaborative team that values growth, innovation, and continuous learning.
Compensation, Benefits & Perks!
- $26.00/hr - $31.00/hr hourly / non-exempt role
- - 401k planning with up to a $4,000 annual match
- Paid Training programs
- Tuition Reimbursement program
- Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5 Years = 160 Hours
- 8 Paid Holidays, 2 Paid ½ day Holidays, or Work Anniversary Off
- 3 week paid sabbatical every 5 years with Monarch or 2 weeks’ pay bonus (Stay Bonus)
- Under $50.00 /Month medical insurance through Blue Cross for employees
- FREE basic Dental insurance for employees, buy up available
- FREE basic life insurance for employees, buy up available
- Vision & additional benefit plans for employees, Spouse, Children available.
- 20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria) - Opportunities for advancement within IT and corporate systems
Physical & Travel Notes
- Primarily office-based role in Grand Rapids, MI
- Must have reliable transportation and be able to travel occasionally as needed
About Monarch
Monarch is a recognized leader in multifamily housing, built on a foundation of innovation, teamwork, and excellence. We are the 8th largest multifamily owner in the country who self manages, no 3rd party contracts here!
We believe in empowering our employees to grow their careers and make an impact every day.
Ready to build your career with a company that values technology and people?
Apply today and become part of something bigger at Monarch!
Apply today and become part of something bigger at Monarch!