Bar and Restaurant Supervisor

• Provide exceptional customer service; setting the example for all Food & Beverage Staff.

• Ensure smooth and efficient service throughout all assigned venues in the property.

• Supervise employees in the bar and front of the house staff in the restaurant.

• Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage.

• Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.

• Assist in training and development of the staff, coaching, counseling and mentoring.

• Responsible for accurate beverage controls.

• Assist with the monthly inventory as necessary.

• Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages.

• Continually train staff in policies, procedures, and service standards.

• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.

• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.

• Must be able to perform all duties as a bartender and waitstaff when needed.

• All other duties as assigned by the Food & Beverage Director.

Uniform:

• Casino issued work shirt.

• Black dress pants/slacks. Pockets must be sewn shut.

• Comfortable no slip shoes.

• Hair must be clean and pulled back.

• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

Minimum Qualifications:

• Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.

• Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards.

• Must be at least 18 years of age.

• Two forms of ID, one of which must be a photo ID.

• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.

• Must pass a Background Investigation.

• Successfully complete a 60-day probationary period.

• Physically able to perform all aspects of the position.

• Ability to correctly lift and transport objects weighting up to 50 lbs.

• Ability to walk and stand for extended periods of time.

• Ability to work outside of normal scheduled hours and shifts.

• Must be able to obtain a bartender’s license.

• Must have reliable means of transportation to and from work.

• Must be able to interact well with the public and co-workers.

• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.

Supervises and coordinates the daily activities of the bar staff and wait staff. Provides exceptional customer service; setting the example for all Food & Beverage Staff. At all times ensures that our guests experience a professional and courteous experience. Responsible for ensuring operational standards and guest services are in accordance with SGEC Policy and Procedures.