Bar and Restaurant Supervisor

Position Summary:

Supervises and coordinates the daily activities of the bar staff and wait staff. Provides exceptional customer service; setting the example for all Food & Beverage Staff. At all times ensures that our guests experience a professional and courteous experience. Responsible for ensuring operational standards and guest services are in accordance with SGEC Policy and Procedures.

Duties and Responsibilities:

• Provide exceptional customer service; setting the example for all Food & Beverage Staff.
• Ensure smooth and efficient service throughout all assigned venues in the property.
• Supervise employees in the bar and front of the house staff in the restaurant.
• Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage.
• Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.
• Assist in training and development of the staff, coaching, counseling and mentoring.
• Responsible for accurate beverage controls.
• Assist with the monthly inventory as necessary.
• Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages.
• Continually train staff in policies, procedures, and service standards.
• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Must be able to perform all duties as a bartender and waitstaff when needed.
• All other duties as assigned by the Food & Beverage Director.

Uniform:

• Casino issued work shirt.
• Black dress pants/slacks. Pockets must be sewn shut.
• Comfortable no slip shoes.
• Hair must be clean and pulled back.
• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge.

Minimum Qualifications:

• Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.
• Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards.
• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Must pass a Background Investigation.
• Successfully complete a 60-day probationary period.
• Physically able to perform all aspects of the position.
• Ability to correctly lift and transport objects weighting up to 50 lbs.
• Ability to walk and stand for extended periods of time.
• Ability to work outside of normal scheduled hours and shifts.
• Must be able to obtain a bartender’s license.
• Must have reliable means of transportation to and from work.
• Must be able to interact well with the public and co-workers.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person