What are the responsibilities and job description for the HVAC Service Manager position at MOHR Talent?
HVAC Service Manager
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
We are seeking an experienced HVAC Service Manager to lead our service department with integrity, professionalism, and a strong customer-first mindset. This individual will oversee daily service operations, support and develop technicians, and ensure exceptional service delivery across all customer interactions. The ideal candidate is a hands-on leader who can motivate teams, solve problems efficiently, and maintain high operational standards in a fast-paced environment.
Key Responsibilities- Manage and oversee a team of 15 Service Technicians, 1 Dispatcher, and 4 Service Administrators
- Monitor technician performance and provide coaching, mentorship, and constructive feedback
- Conduct monthly Lead Technician and Service Team meetings
- Perform ride-alongs and job site visits to ensure service quality, safety, and efficiency
- Prepare and deliver annual performance reviews
- Handle customer escalations professionally and resolve issues in a timely manner
- Maintain a safe work environment and ensure proper PPE usage and accident reporting
- Partner with dispatch to optimize scheduling and maximize technician productivity
- Lead by example with professionalism, accountability, and a positive attitude
- Ensure service vehicles, tools, and equipment are properly maintained
- Recommend operational improvements to increase efficiency and reduce costs
- Provide hands-on support during peak service demand, including assisting on service calls when needed
- Serve as a technical resource and support system for the service team
- Report directly to the Operations Manager
- 3 years of HVAC management or leadership experience required
- 7 years of hands-on HVAC technical experience required
- Valid driver’s license with a clean driving record
- MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
- Strong leadership, organizational, and problem-solving abilities
- Excellent communication and customer service skills
- Ability to prioritize tasks and manage multiple responsibilities effectively
- Comfortable working in a fast-paced, team-oriented environment
- Detail-oriented, punctual, flexible, and highly motivated
- Strong computer and technology skills
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com