Events Customer Service Project Coordinator

Company Intro: Modern Expo, Events & Exhibits is Salt Lake’s leading independent exposition service contractor, event producer and decorator. While our services and capabilities have grown, our commitment to our founding principles of quality, value, service, family and community remain unchanged. Modern Expo & Events has become an industry leader, providing exposition and event services for over 400 events annually all around the country. 

Job Summary: Looking for something fun, different and challenging? Modern Expo & Events is looking to expand our workforce! The following position is currently available: Entry-Level Project Manager in Expo and Events. This is an entry-level position with a great opportunity for growth in an exciting field and company. The perfect fit will be a proactive, customer-focused event professional with excellent organizational and communication skills and a knack for creative problem solving. Types of events include: expositions, trade shows, corporate events, parties & galas, and meetings. Competitive salary and benefits commensurate with experience. 

Responsibilities:

• Provide frontline customer assistance throughout the event lifecycle.
• Process and track all exhibitor orders using Boomer, keeping accurate financial records and proactively securing payment for all services. 
• Provide show site support, ensure exhibitor orders are completed, and work at the service desk during event move-in, show hours, and move-out. 
• Plan, service and manage the use of utilities, equipment, freight and other exhibitor services and provide updated exhibitor requests to the appropriate department for installation.
• Keep the Account Executive and Production Supervisor informed of all exhibitor requirements for events by preparing and distributing detailed reports, layouts, and set-up requirements. Communicate changes before and during events.
• Provide excellent customer service assistance to exhibitors, guests, and internal clients.
• Maintain up-to-date records of exhibitor information across events.
• Develop and maintain a knowledge base of the evolving products and services offered, troubleshoot and resolve any issues therein. 
• Provide administrative and logistical support as needed.

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Strong desire to build a career in the event industry
• Outstanding time management and communication skills
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Quick learner
• Self-motivated 
• Solution oriented 
• Proficient in Microsoft Office and familiar. 

Willingness to submit professional references from previous clients