IT Helpdesk Client Support - Associate

IT Support Technician - Onsite Support
Location: Menomonee Falls, WI
Pay: $25.00 to $29.00 per hour
Schedule: Monday through Friday, with 3 days from 8:00 AM to 5:00 PM and 2 days from 10:00 AM to 7:00 PM
Work Setting: Onsite
Job Type: Contract, with potential for extension and conversion

About the Role

We are seeking an IT Support Technician to provide hands-on technical support in a fast-paced, enterprise environment. This role is responsible for supporting end users by diagnosing, troubleshooting, and resolving a wide range of IT issues, including desktop, laptop, software, hardware, and basic networking concerns.

This position is ideal for a technically skilled professional who also brings a strong customer service mindset and thrives in a collaborative, high-visibility support role.

Key Responsibilities

• Identify, troubleshoot, escalate, and resolve technical issues in a timely and professional manner
• Provide basic to intermediate technical support to end users in an enterprise environment
• Diagnosing and resolve application, desktop, and laptop software issues
• Install, configure, and maintain software, print drives, utilities, and related applications
• Troubleshoot hardware, software, and basic networking issues
• Monitor systems to identify potential issues and implement corrective actions
• Document all support activities and ensure proper escalation when necessary
• Deliver consistent, customer-focused support while meeting service level expectations
• Collaborate with internal IT teams to resolve complex technical issues

Required Qualifications

• 1 to 3 years of IT support experience, or an equivalent combination of education and experience
• 1 to 3 years of customer service experience in a professional environment
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Experience installing and configuring software applications and print drivers
• Strong problem-solving and diagnostic skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Ability to work a flexible schedule, including occasional schedule adjustments as needed

Preferred Qualifications

• Experience supporting enterprise users in a client-facing environment
• Previous experience troubleshooting desktops, laptops, notebooks, and printers
• Strong working knowledge of Microsoft Office applications
• Experience collaborating with cross-functional IT teams for escalations and resolution

Ideal Candidate Profile

• Customer-focused with a professional and approachable demeanor
• Strong communicator who can translate technical issues into clear solutions
• Organized and detail-oriented with the ability to manage competing priorities
• Comfortable working both independently and within a team environment
• Able to remain composed and effective in high-demand situations

Why This Opportunity

This role offers the opportunity to gain hands-on experience in a dynamic IT environment while building strong technical and customer-facing skills. You will play a key role in supporting daily business operations and ensuring a seamless user experience.

Alternate Job Titles: IT Support Technician, Desktop Support Technician, Help Desk Technician, Technical Support Specialist, End User Support Technician, IT Service Desk Analyst

Search Keywords: IT Support, Desktop Support, Help Desk, Technical Support, End User Support, Windows Support, Hardware Support, Software Support, Printer Support, Network Troubleshooting, Microsoft Office Support, IT Technician, Service Desk

Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.