Customer Service Representative – Print & Marketing Services

Full-Time

Schedule: Monday–Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–4:00 p.m.

Pay: $18.00–$20.00 per hour, depending on experience

About the Position

Minuteman Press – Columbia is looking for a dependable, organized, and customer-focused Customer Service Representative to become an important part of our front-office team.

This is more than a position answering phones or greeting customers. We are looking for someone who can learn our business, take ownership of customer requests, keep orders and information organized, and help ensure that projects move smoothly from the initial customer conversation through completion.

The right person will enjoy working with customers, solving problems, keeping track of details, and being the person others can depend on to follow through.

Experience in the printing industry is helpful, but it is not required. We are willing to train the right person who brings a positive attitude, strong organizational skills, and a desire to learn.

What You’ll Do

As a Customer Service Representative, you will serve as one of the primary points of contact between our customers and our team.

Your responsibilities will include:

•                   Greet customers and provide friendly, professional service in our office.

•                   Answer incoming phone calls and respond promptly and professionally to customer emails.

•                   Monitor incoming customer requests and orders from multiple channels.

•                   Gather accurate information about customer projects and help ensure that job details are complete.

•                   Enter, maintain, and update customer and order information in our software systems.

•                   Maintain accurate customer accounts and records using CRM software.

•                   Process customer payments and maintain accurate transaction records.

•                   Communicate with customers regarding questions, project information, order status, and next steps.

•                   Follow up on open customer requests and help make sure nothing falls through the cracks.

•                   Coordinate with other team members to help move customer projects efficiently through the shop.

•                   Help maintain an organized, professional, and welcoming front-office environment.

•                   Learn our products, services, systems, and processes so you can become a knowledgeable resource for our customers.

•                   Look for opportunities to solve customer problems and help them find the right printing and marketing solutions.

•                   Take increasing ownership of the day-to-day customer service and front-office workflow as you become familiar with our business.

•                   Assist with other duties as needed to support the team and our customers.

What We’re Looking For

We are looking for someone who is:

•                   Dependable. Our customers and team need to know they can count on you to be here, be prepared, and follow through.

•                   Friendly and professional. You should enjoy working with people and helping customers feel welcome and valued.

•                   Organized and detail oriented. Printing projects involve many details, and accuracy matters.

•                   A strong communicator. You should be comfortable communicating clearly and professionally in person, over the phone, and by email.

•                   Comfortable with computers. You should be able to learn new software and confidently work with email, customer information, order-management systems, and CRM software.

•                   Able to manage multiple priorities. You may be helping a walk-in customer while monitoring emails, answering phones, and keeping track of several active requests.

•                   A problem solver. We value people who look for solutions rather than simply passing problems along.

•                   A team player. Our customer service and production teams work closely together, and good communication between departments is important.

•                   Eager to learn. You do not need to know the printing business when you start, but you should be interested in learning our products, services, processes, and customers.

•                   Someone who takes ownership. We want a person who notices what needs to be done, follows through, and takes pride in keeping customers and projects on track.

Previous customer service, administrative, office, retail, or related experience is preferred. Printing or marketing industry experience is a plus but is not required.

Compensation & Benefits

Pay: $18.00–$20.00 per hour, depending on experience.

Full-time employees receive:

•                   80 hours of Paid Time Off (PTO)

•                   Eligibility for a SIMPLE IRA retirement plan

•                   Employer paid Unlimited Membership Plan with Big Tree Medical

•                   The opportunity to work with a supportive, friendly, locally based team

•                   Hands-on training in the printing and marketing industry

•                   The opportunity to grow into greater responsibilities