What are the responsibilities and job description for the Customer Service Representative – High-Volume Print Shop position at Minuteman Press?
Job Summary
We are seeking a fast-paced, detail-driven Customer Service Representative to support a high-volume print shop. This role handles phone sales, customer emails, and order processing while managing multiple print jobs simultaneously. The ideal candidate thrives in a production-driven environment, can prioritize quickly, and communicates clearly with both customers and internal production teams.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails daily
- Take print orders by phone and email, ensuring accurate specifications (size, stock, color, quantity, finishing, turnaround)
- Provide pricing, turnaround times, and product recommendations efficiently
- Enter orders quickly and accurately into the production/order management system
- Follow up on quotes, proofs, and active orders to keep jobs moving on schedule
- Communicate order status updates and resolve issues proactively
- Coordinate closely with prepress, production, and shipping to meet deadlines
- Manage rush orders and changing priorities in a fast-paced environment
- Address customer concerns related to quality, deadlines, or delivery
- Maintain detailed and organized order and customer records
Qualifications
- High school diploma or equivalent required
- Customer service and/or phone sales experience required
- Experience in a high-volume print shop or production environment strongly preferred
- Strong multitasking and time-management skills
- Excellent verbal and written communication skills
- Ability to work efficiently under tight deadlines
- Proficiency with email, order entry systems, and basic office software
Preferred Experience
- Knowledge of commercial printing processes and terminology
- Experience handling multiple jobs at various stages of production
- Familiarity with digital, offset, or large-format printing
- Experience reviewing artwork or coordinating print proofs
Skills & Attributes
- Confident and professional phone presence
- Extremely detail-oriented
- Strong sense of urgency and follow-through
- Calm under pressure
- Team-oriented and dependable
Pay: $18.00 - $20.00 per hour
Work Location: In person
Benefits:
Paid Holidays, Employee Discounts, Vacation & Paid Time OffSalary : $18 - $20