What are the responsibilities and job description for the Operations Workflow Manager position at Mintz Group?
Global Workflow Manager: Corporate Risk, Executive Due Diligence, and Disputes
Reporting to: VP, Business Operations
The Role’s Mission
The Global Workflow Manager is an individual contributor and pivotal role responsible for the daily coordination, optimization, and governance of the firm’s global investigative case pipeline. This role sits within Mintz Group’s Business Operations department. This individual will act as the "Air Traffic Controller" for all Disputes, Business Intelligence and Due Diligence matters ensuring that resources are allocated efficiently and enabling delivery of projects on time. The Global Workflow Manager will also work to facilitate minimizing the cost of production through the application of standardized processes and real-time capacity management.
Job Responsibilities
Global Resource Allocation & Capacity Management
At Mintz Group, we are looking for a creative and results-driven Marketing professional to support the execution and growth of our marketing initiatives. If you thrive in a fast-paced environment, enjoy bringing ideas to life, and are passionate about storytelling, collaboration, and driving measurable impact, we invite you to apply.
This role involves a hybrid work setup, and candidates must be based in Washington DC or New York.
Salary Range: $105,000-125,000
Why You'll Love Working with Us
We offer competitive benefits in both the US and Canada, including comprehensive medical coverage, parental leave and a generous PTO policy to support your well-being.
Our Commitments as An Employer
Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law. Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.
Reporting to: VP, Business Operations
The Role’s Mission
The Global Workflow Manager is an individual contributor and pivotal role responsible for the daily coordination, optimization, and governance of the firm’s global investigative case pipeline. This role sits within Mintz Group’s Business Operations department. This individual will act as the "Air Traffic Controller" for all Disputes, Business Intelligence and Due Diligence matters ensuring that resources are allocated efficiently and enabling delivery of projects on time. The Global Workflow Manager will also work to facilitate minimizing the cost of production through the application of standardized processes and real-time capacity management.
Job Responsibilities
Global Resource Allocation & Capacity Management
- Direct the daily assignment of cases across global investigative hubs and based on capacity and skills
- Optimize utilization rates by identifying under-utilized teams and shifting workloads to balance capacity and reduce reliance on high-cost overtime or external contractors.
- Maintain a real-time global capacity dashboard to provide the VP, Business Operations with visibility into current and forecasted bandwidth.
- Serve as the primary enforcer of standard operating procedures (SOP), ensuring all investigative teams adhere to standardized workflows for execution.
- Maintain a relentless focus on efficiency, data-driven decision-making, and a "process-first" approach to problem-solving.
- Manage the risk-based variance protocol, reviewing and approving requests for deviations from standard procedures to control cost "leakage."
- Identify and document "bottlenecks" in the current workflow and propose process iterations to reduce friction.
- Track and report on KPI metrics for operations across all practice areas, identifying teams or regions with significant variances from the established benchmark.
- Conduct weekly root cause analysis on projects that exceed budget or timeline thresholds, providing actionable insights to leadership.
- Manage operational dashboards (PowerBI/Tableau) that track project milestones, scoping accuracy, and rework rates.
- Act as a super-user and internal champion for the global workflow platform (e.g., proprietary Casebuilder solftware) managing user feedback for product enhancements.
- Collaborate with the Client Success team to ensure the automated intake system is functioning correctly and that project data is flowing seamlessly into the investigative workstre
- Build a consistent and reliable workflow process that supports the speed and precision required for due diligence projects.
- Facilitate transition of workflow responsibilities from investigators and to the business operations function
- Reduce delays in investigative work by facilitating timely assignment of due diligence projects across global investigative hubs.
- Become a go-to internal resource for business operations KPI/metrics.
- Help improve case flow efficiency between the client side and investigative teams.
- Strong client communication skills, particularly in high-pressure or time-sensitive environments. (Advanced)
- Exceptional judgment and problem-solving skills.
- Experience facilitating change management
- Advanced analytical skills and attention to detail to facilitate workflow process coordination and KPI development. (Advanced)
- Familiarity with investigative or due diligence processes related to M&A or financial transactions. (Intermediate)
- Working knowledge of FCRA, international compliance, intake best practices, and workflow process management. (Intermediate)
- Proficiency in Microsoft Office, document management platforms, and intake tracking systems and data visualization tools. (Advanced)
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Six Sigma Green Belt or PMP certification is highly preferred.
- Experience: 5–8 years of experience in operations management, workflow coordination, or project management within a professional services, legal, or investigative environment.
- Technical Skills: Comfortable with tools such as DocuSign, scoping calculators, intake trackers, document management systems, data visualization tools (PowerBI, Tableau), and CRM/Workflow platforms.
- Professional Attributes: Client-focused, responsive, precise, adaptable, and able to work independently in a fast-paced environment.
At Mintz Group, we are looking for a creative and results-driven Marketing professional to support the execution and growth of our marketing initiatives. If you thrive in a fast-paced environment, enjoy bringing ideas to life, and are passionate about storytelling, collaboration, and driving measurable impact, we invite you to apply.
This role involves a hybrid work setup, and candidates must be based in Washington DC or New York.
Salary Range: $105,000-125,000
Why You'll Love Working with Us
We offer competitive benefits in both the US and Canada, including comprehensive medical coverage, parental leave and a generous PTO policy to support your well-being.
Our Commitments as An Employer
Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law. Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.
Salary : $105,000 - $125,000