What are the responsibilities and job description for the Child Support Enforcement Aide - Faribault & Martin Human Services Counties position at Minnesota Merit System?
Faribault & Martin Human Services Counties has a full time (40 hours per week) Child Support Enforcement Aide vacancy. Work with our Child Support Team to ensure that families receive court-ordered child support. Assist Child Support Officers by ensuring that case file information is up to date, completing locate services, processing verifications, and completing other enforcement and case processing tasks.
Come join the public service team at Human Services of Faribault & Martin Counties! You will be a part of skilled, caring and knowledgeable health and human services professionals whose talents and contributions promote, strengthen and protect individuals, families and communities in Faribault and Martin Counties every day!
The HSFMC comprehensive benefit package includes medical insurance, dental, vision, accident, and critical care insurance, retirement plan, employer paid life insurance, health savings account, pre-tax flexible spending accounts, short and long-term disability insurance, tax deferred compensation, generous paid leave policy, and 10 paid holidays each year. Employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program. Office Hours are 8:00 a.m. to 5:00 p.m., Monday – Friday; flexible work hours can often be accommodated to balance family and personal life.
Faribault & Martin Counties are mostly rural/agricultural. Our small-town values make this an ideal place for raising families yet we are only two hours from the Twin Cities and all it has to offer.
Embracing respect and integrity, Human Services of Faribault & Martin Counties responds to the needs of all community members and provides health and human services in a dignified and meaningful manner. Through a partnership with those we serve, we strive to improve their current situations and help them live their best life.
• Evaluates and processes a caseload in order to proceed with legal actions in proper jurisdictions by identifying and obtaining sufficient documentation required for child support officers to establish court orders for child support or paternity, or proceed with support enforcement actions.• Requests paternity affidavit and/or financial statements from custodial parent/non custodial parent in person, by phone and/or through written correspondence.
• Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
• Reviews court orders establishing support payments and updates the computer system which generates billings, case management reports and statistical reports.
• Enters data into computer system.
• Interview applicants to obtain factual information in completing the necessary paperwork and to open and maintain IV-D case files.
• Investigates the identity, location and financial status of absent parents by making telephone and written inquiries to individuals and agencies and reviewing relevant case files.
• Researches corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents; researches public assistance status, Social Security information and any related child support cases.
• Audits the files, ensuring that the court order and judgment are docketed correctly.
• Analyzes accounts by calculating support due, support paid, reviewing payments to ensure that balances due are correct and reviews accounts to ensure that billing information is correct.
• Monitors on-going accounts for compliance with court orders and recommends action with regard to delinquent accounts, i.e., income withholding, referring case to child support officer to pursue court remedy.
• Responds to written and phone inquiries from custodial and non-custodial parents, other staff, counties, states, attorneys and payers of funds.
• Prepares monthly caseload statistics for supervisor to ensure that program deadlines are met.
• Handles case correspondence and performs necessary case maintenance.
• Assists in implementing program changes as mandated by the legislature and Department of Human Services.
MN Merit System Minimum Qualifications
High school diploma, or equivalent, and three (3) years of increasingly responsible clerical experience or experience working with the public.
**ONLINE EXAM PROCESS**
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of two (2) sections measuring Support Enforcement Aide office scenarios and name and number proofing skills. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (about an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline. Please allow at least one (1) hour in order to take the exam and the 2 sections in its entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
Application Process:
Apply to the posting: 936 - Online 5 - Child Support Enforcement Aide - Online 5 by the deadline.
Applicants must take the online test by May 21st, 2026 (midnight).
Come join the public service team at Human Services of Faribault & Martin Counties! You will be a part of skilled, caring and knowledgeable health and human services professionals whose talents and contributions promote, strengthen and protect individuals, families and communities in Faribault and Martin Counties every day!
The HSFMC comprehensive benefit package includes medical insurance, dental, vision, accident, and critical care insurance, retirement plan, employer paid life insurance, health savings account, pre-tax flexible spending accounts, short and long-term disability insurance, tax deferred compensation, generous paid leave policy, and 10 paid holidays each year. Employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program. Office Hours are 8:00 a.m. to 5:00 p.m., Monday – Friday; flexible work hours can often be accommodated to balance family and personal life.
Faribault & Martin Counties are mostly rural/agricultural. Our small-town values make this an ideal place for raising families yet we are only two hours from the Twin Cities and all it has to offer.
Embracing respect and integrity, Human Services of Faribault & Martin Counties responds to the needs of all community members and provides health and human services in a dignified and meaningful manner. Through a partnership with those we serve, we strive to improve their current situations and help them live their best life.
• Evaluates and processes a caseload in order to proceed with legal actions in proper jurisdictions by identifying and obtaining sufficient documentation required for child support officers to establish court orders for child support or paternity, or proceed with support enforcement actions.• Requests paternity affidavit and/or financial statements from custodial parent/non custodial parent in person, by phone and/or through written correspondence.
• Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
• Reviews court orders establishing support payments and updates the computer system which generates billings, case management reports and statistical reports.
• Enters data into computer system.
• Interview applicants to obtain factual information in completing the necessary paperwork and to open and maintain IV-D case files.
• Investigates the identity, location and financial status of absent parents by making telephone and written inquiries to individuals and agencies and reviewing relevant case files.
• Researches corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents; researches public assistance status, Social Security information and any related child support cases.
• Audits the files, ensuring that the court order and judgment are docketed correctly.
• Analyzes accounts by calculating support due, support paid, reviewing payments to ensure that balances due are correct and reviews accounts to ensure that billing information is correct.
• Monitors on-going accounts for compliance with court orders and recommends action with regard to delinquent accounts, i.e., income withholding, referring case to child support officer to pursue court remedy.
• Responds to written and phone inquiries from custodial and non-custodial parents, other staff, counties, states, attorneys and payers of funds.
• Prepares monthly caseload statistics for supervisor to ensure that program deadlines are met.
• Handles case correspondence and performs necessary case maintenance.
• Assists in implementing program changes as mandated by the legislature and Department of Human Services.
MN Merit System Minimum Qualifications
High school diploma, or equivalent, and three (3) years of increasingly responsible clerical experience or experience working with the public.
**ONLINE EXAM PROCESS**
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of two (2) sections measuring Support Enforcement Aide office scenarios and name and number proofing skills. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (about an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline. Please allow at least one (1) hour in order to take the exam and the 2 sections in its entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
Application Process:
Apply to the posting: 936 - Online 5 - Child Support Enforcement Aide - Online 5 by the deadline.
Applicants must take the online test by May 21st, 2026 (midnight).
An Equal Opportunity and Affirmative Action Employer
Salary : $20 - $22