What are the responsibilities and job description for the IT Service & Support Technician - ITS2 position at Minnesota IT Services?
Working Title: IT Service & Support Technician
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Education (MDE). MNIT MDE manages the technical functions critical to managing public education in Minnesota; supporting systems including funding disbursement and large-scale, public-facing school performance data reporting.
The IT Service & Support Technician provides educational technology support to students, staff, administration, and other stakeholders at the Perpich Center for the Performing Arts School. This on-site position is responsible for delivering routine and moderately complex technical support to overcome technical hurdles with technologies in use, including group policy, client management, and imaging.
This role supports Mac OS, Microsoft Windows, and Apple iOS devices, and performs virus and malware removal, workstation imaging, patching, asset management, and Microsoft Office support. The technician will manage and modify security groups, apply Group Policy settings under guidance, and provide both remote and in-person assistance through an internal service desk system.
A significant portion of this role involves creating, modifying, and maintaining internal documentation and knowledge base articles to ensure consistent service delivery across the team. The position also requires effective communication with partners regarding the status and resolution of incidents and requests in a timely manner.
This position is temporary and includes full state fringe benefits; it is anticipated to last two (2) years.
This position requires onsite work daily at 6125 Olson Memorial Highway, Golden Valley, Minnesota.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:
Position requires a minimum of two (2) years of IT related experience in supporting Mac OS, Microsoft Windows 10 and 11, and Apple iOS devices in a school or enterprise environment.
Experience must include:
Preferred Qualifications
Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations, lifting devices up on to storage shelves above head (50 lbs.) and being able to gain access under desk.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact workwithmnit@state.mn.us.
Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services
- Job ID: 93163
- Location: Golden Valley
- Telework Eligible: No
- Full/Part Time: Part-Time
- Regular/Temporary: Limited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 03/28/2026
- Closing Date: 04/03/2026
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Perpich Center for Arts Education
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $28.18 - $45.82 / hourly
- Classified Status: Unclassified
- Bargaining Unit/Union: 214 - Professional Employees (MAPE)
- End Date: Anticipated to last up to two (2) years
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: No
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Education (MDE). MNIT MDE manages the technical functions critical to managing public education in Minnesota; supporting systems including funding disbursement and large-scale, public-facing school performance data reporting.
The IT Service & Support Technician provides educational technology support to students, staff, administration, and other stakeholders at the Perpich Center for the Performing Arts School. This on-site position is responsible for delivering routine and moderately complex technical support to overcome technical hurdles with technologies in use, including group policy, client management, and imaging.
This role supports Mac OS, Microsoft Windows, and Apple iOS devices, and performs virus and malware removal, workstation imaging, patching, asset management, and Microsoft Office support. The technician will manage and modify security groups, apply Group Policy settings under guidance, and provide both remote and in-person assistance through an internal service desk system.
A significant portion of this role involves creating, modifying, and maintaining internal documentation and knowledge base articles to ensure consistent service delivery across the team. The position also requires effective communication with partners regarding the status and resolution of incidents and requests in a timely manner.
This position is temporary and includes full state fringe benefits; it is anticipated to last two (2) years.
This position requires onsite work daily at 6125 Olson Memorial Highway, Golden Valley, Minnesota.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:
Position requires a minimum of two (2) years of IT related experience in supporting Mac OS, Microsoft Windows 10 and 11, and Apple iOS devices in a school or enterprise environment.
Experience must include:
- Experience supporting computer hardware and printing in a network environment
- Experience working with Active Directory, Group Policy, and Networking (TCP/IP, protocols, and services).
- Proficiency in Google Workspace Apps, Apple Apps, and Microsoft Office.
- Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
- Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Preferred Qualifications
- Experience using the JAMF MDM platform.
- Experience configuring, using, and troubleshooting Windows Servers, Active Directory, Group Policy, and PDQ or similar endpoint patching solutions.
- Experience with Adobe content creation tools.
- Understanding of Windows and MacOS file and print services.
- Understanding and support of Google Workspace Apps.
- Knowledge of ITIL Foundation.
- Ability to manage routine tasks and prioritize workload under general supervision.
Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations, lifting devices up on to storage shelves above head (50 lbs.) and being able to gain access under desk.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- Other legally required checks
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact workwithmnit@state.mn.us.
Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: workwithmnit@state.mn.us
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $28 - $46