Endpoint Support Technician - ITS2

Working Title: Endpoint Support Technician

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

• Job ID: 90574
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/03/2025
• Closing Date: 12/09/2025
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Enterprise / Endpoint Support
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - 5%
• Salary Range: $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

Minnesota IT Services is seeking a skilled Endpoint Technician to deliver top-notch 2nd-level technical assistance to support daily operations. The role involves collaborating with various teams, resolving incidents via phone, remote access, and direct user interaction, and ensuring effective tracking of all activities in the internal system. Responsibilities also include configuring hardware, installing software, troubleshooting connectivity issues, and upholding robust security measures on devices. The ideal candidate will excel in documentation, adhere to established processes, and consistently deliver high-quality services to agencies.

In addition to the primary onsite work location listed below, the incumbent will provide support to agencies throughout the St. Paul Skyway system, including (but not limited to) the Town Square Building, Golden Rule Building, Metro Square Building, and the Great Northern Building, and may also support other locations along the Skyway corridor as operational needs arise.

Key Responsibilities:

• Provide 2nd-level technical support to Minnesota IT Services staff and business partners.
• Liaise with other teams to resolve issues and ensure efficient incident resolution.
• Monitor and resolve requests/incidents through the internal tracking system.
• Perform laptop/desktop imaging following predefined procedures.
• Install/configure software and collaborate with the packaging team for automation.
• Install and configure mobiles devices using predefined processes and procedures.
• Document team software needs proactively.
• Provide limited support for print devices and MFDs.
• Diagnose and troubleshoot workstation, mobile device, connectivity, and application issues.
• Implement and maintain appropriate security controls on endpoint devices.
• Assist users in issue resolution and identify enterprise-level solutions.
• Document, implement, and follow processes to ensure a consistent end-user experience.
• Collaborate with team members/leads to create or modify processes.
• Identify opportunities for automation and process enhancement for improved efficiency.
  
  

Join our team and contribute to the enhancement of technical support services while providing exceptional assistance to our stakeholders.

This position requires an employee to be onsite at¿180 5th Street E, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.:

This position requires a minimum of two (2) years of IT experience.

Experience must include:

• Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.
• Experience with current mobile (Android, iOS), Windows Client Operating Systems, and MacOS.
• Experience with MS Office and industry standard web browsers.
• Experience with remote support and collaboration tools (e.g., Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.)
• Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, ServiceNow, etc.)
• Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis)
• Experience providing customer service and communication effectively.
• Experience with print management, set up, and configuration of printers and MFCs.
• Experience and knowledge of Microsoft Group Policies, Active Directory, AD permissions, and OU structures.
• Experience in vulnerability remediation and patch management.
• Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
  
  

A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
• Experience writing documentation and presenting ideas to groups of people.
• Experience with digital distribution services (e.g. Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store).
• Demonstrated ability to translate technical information for non-technical staff.
• Experience in problem-solving methodology with the ability to multitask in a fast-paced environment.
• Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others.
• Ability to effectively organize and prioritize work and perform in effective and timely manner.
• Experience working with digital encryption methods (e.g., Bitlocker).
• Comfortable working as part of a team and independently.
  
  

Physical Requirements

Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desk.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• CJIS Background Check
• Driver's License Check
• Other legally required checks
  
  

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Mandie Stevenson at mandie.stevenson@state.mn.us.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Mandie Stevenson at mandie.stevenson@state.mn.us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: mandie.stevenson@state.mn.us.
  
  

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: mandie.stevenson@state.mn.us.
  
  

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 2 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
  
  

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.