What are the responsibilities and job description for the Endpoint Support Technician position at Associate Staffing?
About The Company
This regional utility provider delivers essential services to a metropolitan area, focusing on sustainable energy solutions and community-oriented initiatives. With operations spanning nearly a century, they manage an extensive infrastructure system while prioritizing environmental stewardship and innovative technologies
Position Overview
The Endpoint Support Technician will provide IT operational support for Windows 11 lifecycle activities and daily IT platform services. This includes hardware/software support, system deployments, inventory management, and technical assistance for meetings and conference rooms.
Key Responsibilities
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
This regional utility provider delivers essential services to a metropolitan area, focusing on sustainable energy solutions and community-oriented initiatives. With operations spanning nearly a century, they manage an extensive infrastructure system while prioritizing environmental stewardship and innovative technologies
Position Overview
The Endpoint Support Technician will provide IT operational support for Windows 11 lifecycle activities and daily IT platform services. This includes hardware/software support, system deployments, inventory management, and technical assistance for meetings and conference rooms.
Key Responsibilities
- Provide on-site technical support for desktops, laptops, tablets, and peripherals
- Support Windows 11 lifecycle activities, including deployments, upgrades, and end-user assistance
- Perform device refresh and lifecycle replacement services
- Troubleshoot and resolve hardware, software, and operating system issues
- Manage user data transfers and software installations
- Maintain accurate hardware, software, and user inventory records
- Provide conference room, meeting, and executive/board-level technical support
- Document, track, and resolve issues through the ticketing system
- Travel between local office locations as needed using a personal vehicle
- 2 years of hands-on enterprise desktop or endpoint support experience
- Recent experience (within the last 3 years) providing technical support
- Strong troubleshooting experience with Windows 11 and Windows operating systems
- 2 years of experience supporting desktops, laptops, and tablets in an enterprise domain environment
- 2 years of experience with device imaging and deployment
- Experience installing, maintaining, and diagnosing computer hardware and peripherals in a networked environment
- Experience supporting operating system and hardware lifecycle replacements
- Ability to work fully on-site and travel locally between office locations
- CompTIA A or similar technical certification
- Experience using ServiceNow or comparable ticketing systems
- Experience with software installations and upgrades
- Strong analytical skills with the ability to research and resolve complex technical issues
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
Salary : $35 - $45