What are the responsibilities and job description for the Endpoint Support Technician position at Associate Staffing?
About The Company
This regional utility provider delivers essential services to a metropolitan area, focusing on sustainable energy solutions and community-oriented initiatives. With operations spanning nearly a century, they manage an extensive infrastructure system while prioritizing environmental stewardship and innovative technologies
Position Overview
The Endpoint Support Technician will provide IT operational support for Windows 11 lifecycle activities and daily IT platform services. This includes hardware/software support, system deployments, inventory management, and technical assistance for meetings and conference rooms.
Compensation: $25 – $30 /hour, depending on experience
Key Responsibilities
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
This regional utility provider delivers essential services to a metropolitan area, focusing on sustainable energy solutions and community-oriented initiatives. With operations spanning nearly a century, they manage an extensive infrastructure system while prioritizing environmental stewardship and innovative technologies
Position Overview
The Endpoint Support Technician will provide IT operational support for Windows 11 lifecycle activities and daily IT platform services. This includes hardware/software support, system deployments, inventory management, and technical assistance for meetings and conference rooms.
Compensation: $25 – $30 /hour, depending on experience
Key Responsibilities
- Provide technology support for Windows 11 lifecycle, including deployments and user assistance.
- Perform computer user data and software inventory services.
- Conduct lifecycle replacement for computers and related equipment.
- Provide technical support for hardware and software issues.
- Support conference rooms, committee meetings, and board meetings.
- Maintain, diagnose, and repair computer hardware, printers, plotters, and peripherals in a networked environment.
- Complete and track assigned tasks in the ServiceNow ticketing system.
- Occasionally travel between office locations (personal vehicle may be required).
- Fully functional, operationalized work delivery.
- Ability to work independently or as part of a team.
- Physically able to lift up to 50 lbs; may be required to pass a medical exam and fitness-for-duty screening.
- Experience with OS and computer hardware lifecycle replacement.
- CompTIA Technician certification.
- Contractor will maintain client support during standard business hours.
- ServiceNow tickets assigned to the contractor must be processed and completed promptly.
- Initial training will be provided, with an expectation to follow a train-the-trainer model and produce documentation of processes and procedures.
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
Salary : $25 - $30
