What are the responsibilities and job description for the Endpoint Support Technician position at Tech Net Inc?
6 Months / 960 Hours
Sacramento, CA
Seeking experienced technician to provide IT operational support in areas within IT Platform Services and daily operational duties.
The Contractor Will Be Responsible For
Sacramento, CA
Seeking experienced technician to provide IT operational support in areas within IT Platform Services and daily operational duties.
- Work on-site at client office locations, Sacramento
- Occasionally drive personal vehicle between client office locations
- Perform computer user data and software inventory services
- Perform Audio/Visual support/troubleshooting for Board and Committee meetings (after 5pm)
- Provide computer technical hardware & software assistance
- Perform conference room support services
- Perform committee and board meeting support
- Complete assigned tasks in ServiceNow Ticketing System
- Provide White Glove technical service to C-Suite staff
- Minimum 2 years of experience in IT operations support.
- Must be physically able to perform the duties of the position and MAY be required to pass a client medical examination and Fitness for Duty screening.
- Must be available to work on site at client office locations. Some remote work may be available during the contract.
- Must be available to work on site at client HQ after 5pm on pre-scheduled dates. This is in support of Committee and Board meetings where prep starts at 5 PM and A/V support/troubleshooting can continue to midnight or later.
- Work Delivery - Ability to work with minimal direction, yet also work in a team environment.
- Physical Duties - Ability to lift up to 50lbs.
- Report to Supervisor, IT Platform Services.
- Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
- Diagnose, research and resolve computer issues.
- CompTIA
The Contractor Will Be Responsible For
- Maintaining client support during the business hours and after hours (5p up to midnight) on pre-scheduled dates.
- Ensuring ServiceNow tickets assigned to the contractor are processed and completed.
- Being available onsite for meetings and to facilitate the gathering of requirements, documentation, and perform all aspects service contract duties, etc.
- Training - Client Staff will train the initial start-up contractor with the needed job functions. Once the initial contractor is trained, the contract staff will be expected to train any contract staff that will be working on the support contract.
- Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train the trainer approach accompanied by full documentation of all processes and procedures of the support contract.
- Contractor''''''''s work schedule will fall between 7am and 11:59pm Pacific Time, with work hours to be agreed with immediate Supervisor.
- The contractor is expected to be onsite
- The resource will have strong communication, written and collaboration skills, with the ability to communicate highly technical information to project team both verbally and in writing.