What are the responsibilities and job description for the Endpoint Support Technician - EST25-34180 position at NavitsPartners?
Job Title: Endpoint Support Technician
Location: Sacramento, CA (On-Site)
Duration: 11-Month Contract
Position Overview
"Navitas Partners, LLC" is seeking experienced Endpoint Support Technicians to provide on-site IT operational support within IT Platform Services. This role will play a key part in supporting the Windows 11 Lifecycle initiative along with ongoing daily IT support operations across multiple office locations in Sacramento.
The ideal candidate is hands-on, customer-focused, and experienced in enterprise desktop support environments.
Key Responsibilities
- Provide on-site IT support at designated office locations
- Travel between local office sites as required (personal vehicle)
- Support Windows 11 lifecycle activities, including deployments and user assistance
- Perform computer hardware and software lifecycle replacement services
- Conduct hardware, software, and user inventory management
- Provide desktop, laptop, and tablet technical support
- Install, maintain, and troubleshoot computer hardware and peripherals (printers, plotters, etc.)
- Support conference rooms, committee meetings, and board meetings with technical setup and troubleshooting
- Resolve incidents and service requests through the ticketing system
- Maintain operational support coverage during standard business hours
Mandatory Qualifications
- Minimum 2 years of experience providing enterprise-level desktop and endpoint support
- Technical support experience within the last 3 years
- Hands-on experience troubleshooting and supporting Windows 11
- Minimum 2 years of experience supporting desktops, laptops, and tablets in an enterprise domain
- Minimum 2 years of experience with Windows operating systems and user profile support
- Minimum 2 years of experience with system imaging and deployments
- Experience installing, maintaining, diagnosing, and preparing computer hardware and peripherals in a networked environment
- Experience with OS and hardware lifecycle replacement
- Access to a personal vehicle for travel between local office locations (approximately 7.4 miles apart)
Preferred Qualifications
- CompTIA certification (or equivalent technical certification)
- Experience with ServiceNow or similar ticketing systems
- Experience with software installations and upgrades
- Strong troubleshooting skills to diagnose, research, and resolve software-related issues
For more details reach at
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.