Information Technology Application Support

Join the 2,800 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota.

Job Summary

As an Application Support Specialist with Minnesota IT Services (MNIT) and the Department of Transportation (MnDOT), you will provide support for the Allied Radio Matrix for Emergency Response System (ARMER) services at MnDOT. You will be responsible for implementation, administration, and troubleshooting of applications and systems utilized by the ARMER infrastructure and will work in cooperation with MnDOT ARMER staff and other agencies that utilize the ARMER system, to maintain highly available services for the State of Minnesota. Get ready to dive into a role where every day brings new challenges and opportunities!

This position requires an employee to be onsite at 1500 W Co Rd B2, Roseville, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Qualifications

This position requires a minimum of three (3) years of information technology application support services.

Experience must include:

• Active Directory and Windows Server (2016 or newer)
• COTS application installation in a windows network environment, and Network applications administration.
• Network Switches, routers, and firewalls.
• Network IP addressing and DNS, and Network connectivity and troubleshooting.
• Network Firewall administration and configuration.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.