Part-Time Concierge - Del Coronado

About Mills Properties

Mills Properties is an award-winning property management company with 32 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work every day with a sense of pride and accomplishment. We invest heavily in our team members and proud of our Total Rewards Package.

Your Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Discounts – 20% housing discount (*subject to ownership approval) and pet insurance options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – $2500 travel/vacation voucher for team members at 5 years of service and $5000 travel/vacation voucher at 10 years of service
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts ($50 to $2000 for milestone anniversaries)

About the role

The Concierge plays a vital role in ensuring that residents and guests of the apartment building experience exceptional service, comfort, and convenience. This position is responsible for providing personalized assistance, managing requests, and maintaining a welcoming environment. The Concierge serves as the first point of contact for residents and visitors, handling a variety of tasks ranging from managing deliveries and reservations to coordinating building services and addressing resident inquiries.

Position Hours:
Part time

Weekend shifts Sat/Sun from 7:00am-3:30pm plus occasional fill ins if available.

How you will be successful

• Greet residents and guests as they enter the building
• Answer phone calls with courtesy and route to the appropriate associate as needed.
• Ensure amenities are in tour condition prior to leasing office opening each morning
• Manage deliveries by documenting arrival information and notifying residents within 24 hours.
• Report to management any safety concerns, hazardous conditions, or maintenance needs
• Assist other tasks as assigned by the property manager
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns
• Maintain organization and cleanliness of work area
• Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
• Embrace Mills values and apply to all areas of responsibility

What you need

• High school diploma or GED preferred
• Valid drivers license and proof of insurance preferred
• Previous concierge or guest services experience preferred
• Reliable transportation

This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.