What are the responsibilities and job description for the Service BDC Supervisor position at Mills Automotive Group?
We are looking for a strong Service BDC Supervisor to help lead our service appointment process, customer follow-up, and daily communication flow.
This role is built for someone who can lead people, protect the process, and keep the department moving. The right person will understand that the BDC is not just answering phones. It is the front line of retention, customer experience, declined service recovery, and shop growth.
What You’ll Do
Lead daily Service BDC activityCoach and develop BDC representativesMonitor call quality, appointment setting, and follow-up performanceDrive inbound and outbound service appointment volumeSupport declined service follow-up and retention campaignsTrack daily KPIs and hold the team accountablePartner with service advisors, managers, and leadershipImprove customer communication before, during, and after the visit
What We’re Looking For
Automotive BDC or service experience preferredStrong leadership and communication skillsAbility to coach without micromanagingOrganized, process-driven, and consistentComfortable tracking numbers and daily performancePositive attitude with a high sense of urgencyCustomer-first mindset
Why This Role Matters
A strong Service BDC creates better customer retention, smoother advisor workflow, higher appointment volume, and a stronger service department. We need someone who can take ownership of that mission and help build a team that performs every day.
Apply today if you are ready to lead from the front and help grow a high-performing service department.
This role is built for someone who can lead people, protect the process, and keep the department moving. The right person will understand that the BDC is not just answering phones. It is the front line of retention, customer experience, declined service recovery, and shop growth.
What You’ll Do
Lead daily Service BDC activityCoach and develop BDC representativesMonitor call quality, appointment setting, and follow-up performanceDrive inbound and outbound service appointment volumeSupport declined service follow-up and retention campaignsTrack daily KPIs and hold the team accountablePartner with service advisors, managers, and leadershipImprove customer communication before, during, and after the visit
What We’re Looking For
Automotive BDC or service experience preferredStrong leadership and communication skillsAbility to coach without micromanagingOrganized, process-driven, and consistentComfortable tracking numbers and daily performancePositive attitude with a high sense of urgencyCustomer-first mindset
Why This Role Matters
A strong Service BDC creates better customer retention, smoother advisor workflow, higher appointment volume, and a stronger service department. We need someone who can take ownership of that mission and help build a team that performs every day.
Apply today if you are ready to lead from the front and help grow a high-performing service department.
Salary : $45,000 - $60,000