Account Manager

Required:

• Minimum of a Bachelor’s degree
• 3–5 years of experience in account management, customer success, or healthcare relationship management
• Data-driven mindset—ability to use ordering patterns, health metrics, and ticket trends to predict churn and identify growth opportunities proactively
• Proactive relationship management—you do not wait for providers to call with problems; you reach out first
• Ability to manage a segmented book of business with competing priorities and shifting timelines
• Tech proficiency with Microsoft Office Suite, CRM platforms (HubSpot), and pharmacy ordering systems (Lifefile/PK Software); ability to conduct virtual training sessions with provider staff
• Ability to commute to or relocate to Lenexa, KS 66215 prior to starting work
• English fluency (required)

Strongly Preferred:

• Experience in healthcare, pharmacy, medical device, or wellness industry
• Familiarity with GLP-1 medications, HRT compounding, or functional medicine therapeutic areas
• Experience working in a DEA-regulated healthcare or pharmacy environment
• Prior experience working cross-functionally with both clinical and non-clinical teams

Key Attributes:

• Relationship-First: You build genuine, trust-based relationships with providers. You know their business, their staff, and their patient population, and you use that knowledge to be a true partner. 
• Proactive: You do not wait for problems to surface. You monitor your book of business consistently and act before issues escalate. 
• Data-Driven: You use HubSpot data, ordering trends, and provider health metrics to guide your outreach strategy and prioritize your time effectively. 
• Compliance-Aware: You understand the regulatory environment in which MWC Pharmacy operates. You exercise judgment in provider communications involving regulated products and know when to escalate.  
• Collaborative Teammate: You work seamlessly with Sales and Customer Service. You share information, support your colleagues, and do not operate in silos. 
• Accountable: You own your book of business outcomes. You do not deflect, and you do not make excuses—you find solutions.