Front Desk/Night Auditor

Job Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable experiences for our guests around the clock. In this vital role, you will be the first point of contact for visitors, ensuring seamless check-in and check-out processes while maintaining exceptional guest relations. Your proactive approach and hospitality expertise will help uphold our reputation for outstanding service, especially during overnight hours when your vigilance and professionalism are most needed. This paid position offers an exciting opportunity to develop your skills in hotel management, guest services, and hospitality operations.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional front desk experience.
• Manage all guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with enthusiasm and a solutions-oriented mindset to ensure satisfaction.
• Conduct nightly audits of hotel accounts, reservations, and billing to ensure accuracy and completeness.
• Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property during overnight shifts.
• Prepare detailed shift reports, incident logs, and financial summaries to support operational continuity.
• Assist with reservations, room assignments, and guest services to enhance overall guest experience in a fast-paced environment.

Qualifications

• Proven experience in hotel management or front desk operations within a resort or hospitality setting.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
• Knowledge of night audit procedures, hotel management systems, and multi-line phone systems.
• Excellent phone etiquette and interpersonal skills to foster positive guest relations.
• Ability to handle sensitive situations with professionalism and discretion during overnight hours.
• Hospitality management background preferred; previous hotel experience is a plus.
• Flexibility to work overnight shifts in a fast-paced environment that values energetic team players committed to hospitality excellence. Embark on a rewarding career where your enthusiasm fuels memorable guest experiences! We’re dedicated to supporting your growth in hospitality management while providing a vibrant work environment that celebrates diversity and excellence in service.

Job Types: Full-time, Part-time

Pay: Up to $16.00 per hour

Work Location: In person

Benefits:

Salary : $16