Front Desk Clerk

Overview
We are seeking a friendly and professional Front Desk Clerk to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations at our hotel or resort. The ideal candidate will possess strong customer service skills, hospitality management experience, and the ability to communicate effectively in multiple languages. Bilingual applicants with hotel management background are highly encouraged to apply. The Front Desk Clerk will serve as the first point of contact for guests, managing reservations, check-ins, and guest inquiries with professionalism and courtesy.

Duties

• Greet guests upon arrival and provide a warm, welcoming experience
• Handle check-in and check-out procedures efficiently using multi-line phone systems
• Manage reservations, cancellations, and modifications accurately
• Respond promptly to guest inquiries via phone or in person, demonstrating excellent phone etiquette
• Assist guests with concierge services, including providing information about hotel amenities and local attractions
• Maintain guest records and ensure data accuracy in hotel management systems
• Resolve guest concerns or complaints promptly to ensure guest satisfaction
• Coordinate with housekeeping and maintenance departments to address guest needs
• Uphold high standards of hospitality management and guest relations throughout all interactions
• Perform night audit duties as needed, ensuring financial accuracy and reporting

Experience

• Prior experience in hospitality management or hotel front desk operations preferred
• Strong customer service background with excellent communication skills
• Bilingual proficiency is a plus, especially in languages commonly spoken by our guests
• Knowledge of front desk procedures, hotel management software, and multi-line phone systems preferred
• Experience in guest services within a resort or hotel environment is highly desirable
• Ability to handle night audit responsibilities and manage guest relations effectively
• Demonstrated ability to work well under pressure while maintaining professionalism and courtesy

Join our team to deliver outstanding guest experiences in a dynamic hospitality environment. We value professionalism, hospitality expertise, and a passion for providing exceptional service.

Job Types: Full-time, Part-time

Pay: $13.00 - $13.50 per hour

Expected hours: 32 per week

Work Location: In person

Salary : $13 - $14