What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hotel management operations, and the ability to handle multiple guest interactions efficiently. Bilingual abilities and experience in hospitality management are highly valued to enhance guest relations and streamline front desk operations. 3pm-11pm
Responsibilities
- Greet guests upon arrival and check them in efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Manage multi-line phone systems, answer calls promptly, and provide accurate information
- Assist guests with reservations, cancellations, and modifications to their bookings
- Maintain accurate records of guest information, billing, and payments
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Process check-outs and handle billing procedures accurately
- Uphold phone etiquette standards and ensure all guest interactions reflect the hotel's hospitality standards
- Support night audit procedures as needed to ensure financial accuracy and reporting
Requirements
- Previous experience in hotel management or front desk operations preferred
- Strong customer service skills with a focus on guest satisfaction
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hotel management software and multi-line phone systems preferred
- Excellent communication skills, both verbal and written
- Ability to handle stressful situations calmly and professionally
- Hospitality management or hotel experience is a plus
- Strong organizational skills with attention to detail
- Flexibility to work various shifts including nights, weekends, or holidays as needed
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24.0 – 32.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $15