What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inn & Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent customer service skills. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process.
Duties
- Greet guests warmly upon arrival and assist with the check-in process
- Manage reservations, cancellations, and modifications efficiently
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Maintain accurate records of guest accounts and transactions
- Conduct night audits as required, ensuring all financial transactions are balanced
- Operate multi-line phone systems with professionalism and courtesy
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met
- Uphold the highest standards of hospitality and guest relations throughout the stay
- Open to work any shift if needed.
Experience
- Previous experience in hotel management or front desk operations is preferred
- Strong customer service skills with a focus on guest satisfaction
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests
- Familiarity with night audit procedures is a plus
- Proficient in phone etiquette and handling multi-line phone systems
- A background in hospitality environments is beneficial
Are you passionate about hospitality and guest service? As a Front Desk Agent, you’ll have the opportunity to develop your skills in a fast-paced, team-oriented environment while delivering outstanding service to our valued guests. We are seeking individuals who are motivated, professional, and eager to grow within our company.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Paid time off
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- South Jordan, UT 84095 (Required)
Work Location: In person
Salary : $13 - $14