What are the responsibilities and job description for the Boutique Sales Associate / Client Advisor position at MICHAEL M?
About Us
MICHAEL M is a leading luxury brand known for craftsmanship, innovation, and timeless design. For over 18 years, we have built a reputation for excellence through refined design and meaningful client relationships. With a strong national presence, we are proud to open our first flagship boutique in Beverly Hills, CA.
The Opportunity
MICHAEL M is seeking an experienced Boutique Sales Associate / Client Advisor to join our Beverly Hills flagship boutique. This is a high-touch, floor-based sales role designed for a seasoned luxury seller who thrives in a relationship-driven environment.
This is not an entry-level retail position. With a small, elite team, each team member is expected to perform at a high level, manage private client interactions independently, and contribute meaningfully to boutique sales performance.
Key Responsibilities
- Deliver a personalized, elevated client experience on the sales floor and during private appointments
- Drive individual sales through clienteling, follow-up, and relationship-based selling
- Build, maintain, and actively grow a personal book of clients
- Confidently guide clients through high-ticket purchases, including engagement rings and fine jewelry
- Support daily boutique operations, including opening/closing procedures and floor readiness
- Participate in client events, activations, and private showings
- Maintain accurate client records and sales documentation
- Uphold MICHAEL M brand standards, professionalism, and discretion at all times
Qualifications
- 5 years of client-facing luxury sales experience (jewelry, watches, high-end fashion, or similar categories)
- Proven track record of meeting or exceeding individual sales goals
- Strong experience with clienteling and relationship-based selling
- Ability to work independently and handle private appointments with confidence
- Polished, professional presence appropriate for a Beverly Hills luxury environment
- Excellent communication and interpersonal skills
- Detail-oriented, organized, and comfortable in a fast-paced boutique setting
- Flexible availability, including weekends, evenings, and special events