Computer Technician

Position : Computer Technician

Location : Schaumburg, IL 60173

Long Term Contract

Job Summary

MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 51th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.

This position provides technical support for all village employees. This position acts as the conduit for all requests on the computer systems and as the first line of technical support of defense in resolving computer-related problems. The position typically involves regular shifts with weekends off. There will be an on-call status during off hours and days in the case of emergencies to which response will be expected.

Essential Functions:

• Provides basic and intermediate technical support on a variety of software and hardware issues.
• Creates, administers, removes, and documents changes to user accounts in multiple applications and systems.
• Works with end users and management to analyze current and future software needs and to suggest appropriate solutions. Works to make sure changes do not negatively affect other users.
• Coordinates the daily management of file and print services.
• Provides management with the appropriate documentation regarding the repair and purchase of computer equipment.
• Communicates with other technicians, interns, or volunteers as to the functionality and services provided by the department.
• Performs other duties as assigned.

Marginal Functions:

• Installs software to include applications not supported in general by the village, but specific to the department. If the application is supported by an outside vendor, then the systems administrator is responsible for coordinating the installation with the vendor and staff.
• Attends department meetings dealing with specific computer issues.
• Contacts and works with agencies and support systems outside of the network.

QUALIFICATIONS:

• Associate's degree in information technology, computer science, or a related field.
• A minimum of one year of experience in Microsoft technologies along with intermediate knowledge of hardware and software support of end-users in a network environment.
• Possession of a valid driver's license with the ability to drive a personal vehicle to different locations to perform work and/or to transport equipment.
• Proficiency with current computer technology, job-specific software, and customer service systems.
• Minimum Knowledge/Ability:
• Knowledge of Microsoft family products (Windows Desktop, Server, and Office), computer components and accessories, and various internet browsers.
• Ability to learn and perform specialized technical operations relating to the introduction of new hardware and software solutions.
• Provide strong customer service to internal users in a technical environment.
• Excellent analytical and communication skills.
• Troubleshooting skills.

MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status