Onsite Customer Service Technician

OverviewCTG is seeking to fill an Onsite Customer Service Technician opening for our client in Chicago, Illinois.Location: Chicago, ILDuration: 10 monthsOur client has an immediate need for a professional onsite service technician to meet their customer’s needs.Primary Responsibilities:Offer outstanding service to clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.Use electro-mechanical skills to repair devices. Training provided by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge is essential in helping you learn our industry quickly.Must take responsibility for customer satisfaction. You may be the only person who is visible to the client and serve as the primary customer contact, and provides all maintenance, production, and supply inventories of assigned equipment. Your client interactions are very important.To this end, you must provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other personnel as required.As needed and requested, you must deliver customer training on assigned products to improve end user knowledge of equipment functionality.Skills and Qualifications:Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.Superior time management skills and RELIABILITY. Our customers are counting on you. We are looking for candidate who believes a "10 minutes early is on time, and on time is late" We value dependable people who are eager to meet deadlines. Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at emily.drew@ctg.com. Kindly forward this to any other interested parties. Thank you!The expected base salary for this position ranges from $18.75 to $26.44 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Salary : $19 - $26