Security Systems Field Engineer

Security Systems Field Engineer

FLSA Status: Exempt
Full-Time
Location: Livermore, CA (Hybrid)

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

WHAT YOU’LL DO:

This hybrid role combines technical support with field-based installation and service work. The technician will be responsible for installing, configuring, and maintaining enterprise surveillance, access control, intercom, and intrusion alarm systems, while also providing escalated support and troubleshooting. The ideal candidate will be versatile, with both hands-on installation skills and strong diagnostic abilities to support customers and field teams.

Key Responsibilities

• Install and configure Verkada and Avigilon Unity & Alta systems, including video, access control, intercoms, sensors, and alarms.
• Provide TAC-based Tier 2/Tier 3 support for escalated issues across all supported product lines.
• Troubleshoot and resolve hardware, software, and networking issues in both field and TAC environments.
• Conduct system commissioning, testing, and validation for new deployments.
• Perform service calls, corrective maintenance, and upgrades at client sites.
• Support field engineers and coordinate with manufacturer support teams for escalations.
• Document installations, service work, and support cases for knowledge sharing and compliance.
• Stay current with product updates, firmware/software releases, and platform improvements.

WHAT YOU’LL BRING:

• HS diploma or equivalent. A bachelor’s degree is preferred.
• Five (5) or more years of experience in physical security systems installation and support.
• Hands-on knowledge of Verkada and Avigilon (Unity & Alta) preferred.
• Strong understanding of networking fundamentals (TCP/IP, VLANs, PoE, VPNs, firewalls, etc.).
• Experience with wiring, hardware mounting, and system commissioning.
• Familiarity with HID, Assa Abloy, Allegion, and LifeSafety Power solutions preferred, but not required.
• Strong troubleshooting skills with both in-field and remote diagnostic methods.
• Excellent communication and customer service skills.
• Relevant certifications (e.g., Avigilon Technical Certifications, Verkada Certified Engineer, CompTIA Network , PSP) are a plus.
• Ability to lift and install physical security hardware (cameras, access control devices, panels, etc.).

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.