Fare Citation/Transit Assistant Program (TAP) Administrator

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems that employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

Metro Transit's Revenue Operations department is responsible for help customers pay fares with creative technology, easy-to-use tools and great service. We provide a secure payment environment for our customers to purchase their fares, along with encourage customers to use re-usable fare tools and we streamline our processes to reduce paper and waste.

How your work would contribute to our organization and the Twin Cities region:

The Fare Citation and Transit Assistant Program (TAP) will assist in managing the Fare Inspection Citation Program by managing all fare inspection citation data; assist in maintaining the citation issuing / tracking software and hardware; data analysis and citation resolution. The position will also assist in maintaining, administering and growing the TAP.

This position is based out of our Heywood office in Minneapolis and includes working out in the field such as at the Minneapolis and St Paul Service Centers and on transit various transit routes. The candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job:

• Assist the Program Manager in maintaining the citation system hardware and software including implementation, testing, training, and ongoing system maintenance.
• Assist the TRIP Department with training and implementation related to fare products, as well as other TRIP-related projects.
• Support the Fare Citations Department in the preparation, mailing, and tracking of fare citations
• Provide technical assistance on citation software and hardware use; troubleshoot and respond to problems and fare inspection team requests.
• Provides backup and support for the TAP program, including the distribution of promotional materials, event setup, and participating in off-site public meetings and community events.
• Make recommendations for improvements to the citation system include hardware, software, policies and procedures, training, procurement and meeting established goals and objectives.
• Support Revenue Operations managers and supervisors with projects and initiatives.
• Prepares reports and statistics based on information compiled from various sources and determines report format and elements.
• Develop, analyze and distribute accurate reports to stakeholders.
• Adhere to all data privacy requirements of the General Data Protection Regulations, state statutes and Council policies and procedures.
• Work with vendors to purchase necessary equipment and supplies; manage P-Card and P-Card purchases; processes expense reports, time sheets and other internal documents.
• Orders and maintains necessary office supplies.
• Participate in outreach functions to assist the program manager in promoting equity throughout the program both internally and externally.

Minimum qualifications:

Any of the following combinations of experience in office administration involving record/data management involving sensitive information, report writing, and customer relations/customer service and completed degree in Accounting, Business Administration, Office Administration, or related field:

• High school diploma/GED with four (4) years of experience
• Associate degree with two (2) years of experience
• Bachelor's degree or higher.

License Requirements:

Current valid driver's license with an acceptable driving record per Metro Transit standards.

See complete job posting and apply:

https://www.governmentjobs.com/careers/metrocouncil