What are the responsibilities and job description for the Field Service Specialist position at Metrohm USA?
Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments?
It's an exciting time at Metrohm USA!
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research.We are looking for an experienced Field Service Specialist to join our team. The ideal candidate will be based in the greater Milwaukee, WI area. This position will provide field service coverage to customers in Wisconsin and Northern Illinois. Travel outside of the assigned territory may be required to assist within the Midwest region.
It's your chance to be an integral part of a dynamic team and make an immediate impact!
As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience to solve customer's instrumentation issues and ensure optimal system performance.
On-site service may include simple-to-complex repairs, installations, preventive maintenance, certification, refresher training and more.
You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work. You will have the resources to support the client face to face, via phone, email and Teams or TeamViewer. The ability to juggle/prioritize a busy schedule over a large territory is essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.
Ideal Experience and Education:
BS/BA in Chemistry (or closely related degree) and 4 years of hands-on repair experience with scientific equipment. Experience traveling for business in the past is a plus.
Additional requirements:
Successful completion of a pre-employment background check, employment and education verification and a 10-panel drug screening, which includes marijuana, is also necessary. Must have and maintain a valid driver's license and insurable Motor Vehicle Report.
Eligible employees may choose to participate in the following benefits:
- Comprehensive Medical, Dental and Vision
- Basic life insurance and accidental death and dismemberment
- Short- and long-term disability
- Tuition reimbursement program
- Paid vacation, holidays, sick and personal days
- 401k savings
- And more!
