What are the responsibilities and job description for the Field Service Technician Specialist - East Region position at Prolec-GE Waukesha, Inc?
JOB SUMMARY
Responsible for the technical support, project management supervision, and field support for the commissioning, monitoring, diagnosis, maintenance, repair, and retrofit of transmission and distribution equipment, especially large and specialized service projects generally exceeding $250,000. This position will provide feedback to management on labor and equipment shortages and effective allocation of resource capabilities. This position will be instrumental in the work planning, scheduling, and documentation of Transformer Field Service projects.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Provide technical support in monitoring and diagnosing equipment problems for customer and field technicians
Analyze test data for equipment
Perform equipment failure analysis evaluations
Perform technical training for customers and technicians
Facilitate technical resolution of specialized problems with product division.
Assist marketing/sales in development of the technical work scope for project quotations
Provide field support, troubleshooting, and technical direction of personnel
Prepare material requisitions for any required project materials/rentals
Prepare work order information for crews
Schedule and dispatch personnel and equipment for region
Conduct exit meetings with crew leaders to review work orders
Remain fully proficient in 3 or more of the 5 technical competencies listed below:
Transformer Assembly
Electrical Testing
Controls
LTC's
Oil Processing
Perform Field Service Tech duties as assigned based on business needs. See Field Service Tech III job description for reference of responsibilities.
KNOWLEDGE, SKILLS & ABILITIES
Mechanically inclined and have basic knowledge of hand tools
Basic understanding of operating heavy machinery/equipment.
Self-directed, positive attitude, willingness to learn and ability to follow instructions/directions.
Advanced computer skills.
Understanding of transformer/industry specifications to be able to troubleshoot/analyze data.
Excellent written and verbal communication skills.
Excellent organizational skills with a strong focus on attention to detail.
Team player with a positive attitude and willing to support other areas of the business when requested.
Strong interpersonal skills are required to achieve cooperation, negotiate and reach agreement with customers, suppliers, and internal employees
Strong business acumen with ability to multi-task and handle multiple projects concurrently in order to cost effectively meet fixed schedules.
Basic understanding of financial concepts
EDUCATION AND EXPERIENCE
Required Education / Experience
High school diploma with 10-15 years' experience in industrial and/or utility power delivery systems; or a Bachelor of Science in Electrical Engineering with 3-5 years of utility work experience.
Report writing experience
Valid Driver's License
Knowledge of electric utility systems, especially the design and operation of the associated equipment such as: Transformers & LTC, HV Switchgear, LV Switchgear and Relay & Control Systems.
Required Competencies
Building Customer Loyalty
Initiating Action
Plan the labor hour utilization schedule for Service orders
Analyze short-term and long-term capacity problems and advise FSM (Field Service Manager) and Operations Manager
Analyze planned versus actual utilization and advise FSM/OPS MGR of performance to plan
Develop processes, models, and procedures used in this capacity to meet Service objectives.
Contributing to Team Success
Managing Work
Communication
ADDITIONAL INFORMATION
Key Working Relationships
Works with other departments: Components, Sales/Marketing, transformer plants-Goldsboro, Waukesha
Communicates with customers and managers who may have inquiries about aspects of the job which entails the exchange of accurate information and quick decisions in these situations.
Physical Demands
Estimated hours for this position is 60 hours a week
Ability to remain in a standing position 90% of the time.
Ability to travel 95% of the time to different job sites throughout the region. Travel by vehicle and plane
Ability to operate heavy machinery, climb, and work at heights
Ability to lift, pull, push, and carry up to 50 lbs.
Working Conditions
This is a non-controlled environment in terms of climate - subject to weather at jobsite location
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
SPX Corporation is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.
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