What are the responsibilities and job description for the Vice President of Customer Success, Transportation/Logistics position at Mesilla Valley Transportation?
Executive Opportunity: Vice President of Customer Success
Mesilla Valley Transportation (MVT) is searching for a dynamic Vice President of Customer Success to join our leadership team in El Paso, TX.
This isn’t just about customer service — it’s about shaping a culture of excellence that wins “Carrier of the Year” awards, drives account growth, and leads the industry in customer experience.
What You’ll Do:
- Lead and mentor a high-performing team of 25 across service, management, and director levels
- Build strategies that grow high-potential accounts and strengthen mature ones
- Drive automation, process improvements, and KPI development across the organization
- Partner with Sales, Brokerage, IT, and Dedicated Ops to create seamless customer success solutions
What We’re Looking For:
- Proven leadership in transportation or logistics customer service
- Bachelor's degree in relevant field
- Track record of earning Carrier of the Year recognition
- Extensive experience in performance management on teams with at least 25 associates/employees
- Strategic mindset with long-term planning experience
- Hands-on expertise in systems like AS/400, McLeod, or Manhattan
- A leader who thrives on collaboration, innovation, and results
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
“Where family, careers, and success come together!”
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Required)
Location:
- El Paso, TX 79907 (Preferred)
Ability to Commute:
- El Paso, TX 79907 (Required)
Ability to Relocate:
- El Paso, TX 79907: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
