Department Secretary II

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $15.76– $23.64, excluding fringe benefits and potential bonuses.

Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

Position Summary: Department Secretary II Per Diem Hours

As Department Secretary II, you will be responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensure patients have a clear understanding of what to expect during and after their appointment.

DUTIES AND RESPONSIBILITIES:

• Greet and assists patients, customers and visitors in person and over the phone.
• Answers all phone calls in a professional and courteous manner.
• Participate in performance improvement activities as requested.

Patient Assistance:

• Monitor waiting room providing supportive and accurate information regarding delays; assist and comfort patient/family/others.
• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patients to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide the patient with preliminary and post-procedure instructions.
• Responds rapidly and effectively to emergency situations, demonstrating care and respect to patient privacy and dignity.

Work Area & Supply Preparation:

• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.
• Reports equipment malfunctions and/or calls for repair in a timely manner.

Documentation:

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer using PACS system, digitizer or disc burner.
• Upload outside/comparison Radiology and merge to the correct patient record in PACS or PowerShare
• Perform necessary functions in Meditech – enter orders, process history, record locator and sign out films.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

EDUCATION AND RELATED EXPERIENCE:

Required:

• High School Diploma Required or equivalent required.
• Medical terminology and good typing skills required.
• Previous medical transcription experience and PC based computer skills preferred.
• Good organizational, communication and telephone skills required.