IT Helpdesk Technician

Job Summary

We are seeking a motivated and detail-oriented Helpdesk Engineer professional to join our IT team. As a Helpdesk Engineer, you will provide advanced technical support across a wide range of technologies including printers, endpoint devices, and Office 365. You’ll serve as a technical member within the helpdesk team.

This is an onsite/in office role ideal for a proactive, solutions-oriented professional who thrives in a fast-paced MSP environment. Onsite client visits (2-4 days a week) and travel are required for this position (most travel is within a 30-mile radius of our office and mileage will be reimbursed).

Key Responsibilities

• Technical Support & Troubleshooting:
• Provide advanced remote support for escalated helpdesk tickets.
• Perform remote hardware maintenance and support.
• Deliver high-quality, client-focused troubleshooting across Microsoft 365, printers, and endpoint systems.
  
  

• Tools & Systems:
• Utilize RMM and PSA tools to monitor systems and apply remediation.
• Maintain accurate and up-to-date client documentation.
• Ensure timely and thorough ticket resolution using our ticketing system.
  
  

• Project Work:
• Support IT projects, including planning, coordination, and execution.
  

Responsibilities

Communication and Reporting:

• Keep clients informed throughout the ticket lifecycle.
• Submit timesheets and expense reports as required.
• Collaborate effectively with internal teams and clients.
  
  

Qualifications

Required Skills and Experience:

• Strong problem-solving mindset and technical curiosity.
• Excellent communication and listening skills.
• Strong knowledge of Microsoft 365.
• Experience supporting Windows OS, business applications, and network systems.
• Familiarity with remote support tools and ticketing systems.
• Ability to work independently and manage multiple priorities.
  
  

Preferred Qualifications

• Experience working in an MSP or IT support business.
• Experience with RMM and PSA platforms.
  
  

If you are passionate about technology and eager to develop your skills in a supportive environment, we encourage you to apply for this exciting opportunity as a Helpdesk Engineer professional.

Job Type: Full-time/In person.

Benefits

• 401(k).
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.