IT Technician

Job Opportunity: IT Technician – Support

Location: CMU now known as Pathways Forward

1100 S. Cameron Street Harrisburg, PA 17104

Job Type: Full-time, Management, In-office

Pay: $45,000-$50,000 annually 

Expected Hours: 37.5 per week

Schedule: Monday to Friday, Day Shift

Overview:
Pathways Forward is seeking a skilled and motivated IT Support Specialist to join our team. This confidential management position plays a key role in supporting and maintaining our IT infrastructure, including staff onboarding, helpdesk support, and website/social media management. If you are passionate about technology and want to contribute to a forward-thinking organization, we encourage you to apply!

What We Offer:

• Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
• Flexibility: We value your work/life balance and work with you to accommodate your needs.
• Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
• Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for Master’s degrees and bilingual/ASL skills.
• Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.

Responsibilities may include:

• New staff onboarding support including profile creation, workstation setup and training.
• Staff ID badge system management including badge issuance and lifecycle duties
• Level I Helpdesk support to Agency and County staff, escalating as required.
• Primary maintenance of Agency websites and social media presence, including routine site maintenance, content creation and limited graphic design.
• Provide basic network security incident response, escalating as needed.
• Responsible for iPhone requisitioning through Apple Device Enrollment Program, lifecycle maintenance and troubleshooting via VMware AirWatch.
• Provide backup support for IT department staff as needed.
• Other duties as assigned by Supervisor.
• IT inventory duties including lifecycle management, acquisition, and placement of new equipment.

Qualifications:

• Proficiency with Office 365 applications required.   Proficiency with Microsoft Windows domain administration, Windows Server 2019 & VMware administration preferred.
• Two years of work experience involving IT support or equivalent.
• This is a confidential management position and not eligible for bargaining unit status.
• Accessibility to a reliable vehicle is necessary.
• Act 33 and 34 Clearances required.

Pathways Forward is an equal opportunity employer. Employment decisions, including all hiring decisions, are made without regard to race, color, religion/creed, sex, national origin, ancestry, age, pregnancy, non-job-related disability, veteran status, possession of a General Education Development Certificate as compared to a high school diploma, or any trait protected by applicable federal, state, or local laws. We strive to hire the hardest working and most qua