What are the responsibilities and job description for the IT Support Technician I position at Pennian Bank?
Description
Join our organization as an IT Support Technician I and become a vital part of our technology team dedicated to providing exceptional support to our employees. This role offers an excellent opportunity to develop your technical skills in a professional banking environment, ensuring smooth daily operations and a positive user experience.
Key Responsibilities:
- Serve as the first point of contact for end users seeking technical assistance or support with software applications.
- Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
- Assist with voice and data communication systems to ensure reliable connectivity.
- Support users with various applications, providing guidance and resolving issues to meet their needs.
- Coordinate work within the IT department and collaborate with other departments to ensure timely resolution of technical issues.
- Follow established operating policies and procedures related to network and system support.
- Communicate effectively with appropriate personnel regarding technical inquiries, requests, and issue resolutions.
- Document support activities and maintain accurate records of incidents and resolutions.
At Pennian Bank, we foster a supportive environment that values growth and professional development. Join us to build your career in IT support while contributing to the success of our organization and the communities we serve.
Requirements
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient with technology, with working knowledge of applications and software in use by the bank to the extent to be able to assist end users. Ability to diagnose and resolve basic technical issues. Knowledge of computer and accessories to the extent to do minor repairs, installations, and updates. Good understanding of computer systems, mobile devices and other tech products, Proficient reading, writing, grammar, and mathematics skills; proficient knowledge of computer hardware, network cabling, software installation and upgrades; proficient interpersonal relations and communicative skills; exceptional customer service skills; a thorough knowledge of regulatory compliance requirements relating to information technology and operations. Ability to lift up to 50 pounds without assistance.