What are the responsibilities and job description for the Senior Desktop IT Support Technician position at ATC?
Position: Senior Desktop IT Support Technician
Duration: 12 months with multi-year extensions
Location and Work Setup: Fully onsite at Harrisburg, PA
Interview Process: Virtual interview via Teams with video-enabled
Hourly Pay: $25-$28/hour
Job Description:
- Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Requirements:
- Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ).
- Develop, test, maintain PC images.
- Experience supporting PC’s in a large domain environment.
- Install and configure PC hardware and peripherals.
- Repair PC’s by replacing hard drives, motherboards, memory, etc.
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
- Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
- Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
- Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)
- Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
- Experience integrating Macintosh systems into an Active Directory Domain environment.
Salary : $25 - $28