What are the responsibilities and job description for the Desktop Support Specialist position at Merge IT?
Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the bench in New York City. Please see below for full details-
Job Notes:
-- Short-term contracts of varying lengths across a large infrastructure portfolio.
-- Onsite in New York City – on Vesey St. in New York, NY 10281
-- Shift available - 1-11pm ET / Monday - Friday (required)
-- Candidates with Financial Sector experience preferred.
-- Strong customer service skills required.
Pay Rate = $25-27 w2 per hour based on experience level.
Joining the bench:
-- 'Bench consultants' become eligible for project work upon completion of drug and background checks.
-- Hours will vary based on the project and client needs. Hours are not guaranteed.
-- Our clients promote internally from the bench when full-time IT openings become available.
Schedule - Must be available for both shifts 8:30am-5:30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends.
From the client: Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.
Key Responsibilities:
-Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
-Reimage and deploy PCs as part of refresh or break/fix processes
-Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
-Support users with Office 365 applications and Windows OS issues
-Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
-Collaborate remotely with team members across other locations to resolve complex issues
-Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
-Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
-Strong experience supporting Windows desktop environments
-IMAC, PC Imaging, and Inventory Management experience required.
-Proven hands-on experience with Office 365 at the deskside level
-Basic knowledge of device imaging, reimaging, and PC deployment best practices
-Excellent problem-solving and customer service skills
Nice to Have:
-Experience using ServiceNow or similar ticketing systems
-Familiarity with Windows Autopilot deployments
-Hands-and-feet network support (switch checks, console sessions)
Certifications:
-Certifications such as A , MCP, or ITIL are a plus but not required
Why Work with Merge IT?
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Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
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Salary : $25 - $27