What are the responsibilities and job description for the Desktop Support Specialist position at RennerBrown?
A motivated self-starter that can thrive in both a team environment and while working autonomously.
Buildings rapport with the team through technical proficiency, involving oneself in incidents or requests that are escalated or time sensitive.
Performs routine technical assistance and maintenance duties, such as deployment/installation, configuration and maintenance of computers and workstations, or Video Conferencing Support where required
Set an example for maintaining and updating ServiceNow Incidents and Requests, reviews open cases or other team members to help move things along and provide guidance where required.
Provides instruction and/or training to users on new or updated technologies
Actively participates in IT Asset Management; tracking of inventory and assets using ServiceNow and other toolsets
Participates in projects where required, confident to take the lead when required
Suggests projects or workflows that improve the Support teams’ ability to do their job
Learns and uses runbooks and technology frameworks
Problem solving skills: ability to think critically through a technical problem,
Actively seeks out the root causes of issues
Owns issues end to end
Strong interpersonal and communication skills, and can confidently engage with stakeholders
Becomes a subject matter expert in 1 or more technologies
Consistently delivers high quality work in a timely manner
Confidently interfaces with adjacent technology teams on complex problems or projects
Actively participates in meetings
Demonstrates excellent time management, sets expectations, and follows through on work
Suggests enhancements to business processes, best practices, or knowledge articles
Good working knowledge for several or all of the following systems:
Education Requirements: Bachelor’s Degree and 4 to 5 years’ experience
Other qualifications such as Microsoft role-based certifications, CompTIA or Google IT Support certificates are looked upon favorably.
Hourly Wage Estimation for Desktop Support Specialist in York, NY
$29.00 to $36.00
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